ChannelPro LIVE: Charlotte

Monday, Sep 9, 2024 at 3:30 PM to Tuesday, Sep 10, 2024 at 5:00 PM EDT

4800 South Tryon Street, Charlotte, NC, 28217, United States

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Monday, Sep 9, 2024 at 3:30 PM to Tuesday, Sep 10, 2024 at 5:00 PM EDT

Embassy Suites by Hilton Charlotte, 4800 South Tryon Street, Charlotte, NC, 28217, United States.

ChannelPro LIVE: Charlotte is a free IT channel event for MSPs and IT channel partners looking to grow their business. *

Featuring expanded networking time with world-class vendors and your MSP peers, exclusive deals, prizes, and fast-paced educational sessions, ChannelPro LIVE: Charlotte is a must-attend event for MSPs, VARs and channel partners looking to build profitable partnerships and accelerate revenue.  

 

 

* ChannelPro events are free for qualified MSPs and IT channel partners. Our staff reviews all registration information, and if the business details you provide on the form do not meet the required qualifications, your registration will be canceled.

 

Cancellation policy

If you reserve a hotel room, your reservation confirmation number will be sent to you one week before the show. If you do not attend the event at all and do not send us an email of your cancellation by Sept. 2, 2024, your reservation fee will not be refunded.
 
Please email us at events@channelpronetwork.com if you need to modify or cancel your registration or hotel reservation.

 

The ChannelPro Network is a media company providing targeted business and technology information for IT decision makers and channel partners. Via its websites, live events and quarterly special reports, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice for IT decision makers and channel partners. Perspectives from partners, vendors, distributors, and analysts are spotlighted daily.

Contact the Organizer

Allen Edwards
President
Eureka Process

Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.

About Allen Edwards

President
Eureka Process
Brett Jaffe
President and COO
MSP+OS

Brett Jaffe is a seasoned entrepreneur who has built and sold several innovative businesses in different IT sectors. He has worked with startups and established businesses and created an international channel partner program that generated $30M in recurring revenue in just 5 years. Brett is a skilled speaker and consultant. He has helped various businesses overcome challenges and seize opportunities at different stages of growth. He has also participated in M&A from different roles, as a buyer, seller, or an advisor. Brett now runs MSP+OS, the world's largest MSP consultancy, helping business leaders achieve their vision across areas like Vision, People, Profit, Growth, Operations, and Security with services ranging from executive coaching to toolset optimization and solutions engineering. Brett holds a B.S. from Tufts University and a specialization in Strategic Internet Management from Northeastern University. He spent 22 years as an officer in the US Army, is a trained business coach and certified DISC trainer. Outside of work, Brett enjoys soccer, skiing, and mountain biking. He lives in beautiful Bedford, NH, with his wife and two daughters.

About Brett Jaffe

President and COO
MSP+OS
Ian Richardson
Partner
Fox & Crow Group

Nationally recognized as a leader in Managed Services, Ian Richardson is Founder & Principal Consultant at Fox & Crow Group, and Managing Partner of Richardson & Richardson Consulting. After a 16 year career as the founder & CEO of Doberman Tech, Ian sold his MSP at the end of 2021. That experience opened doors into a new career focused on helping fellow MSP owners scale & sell their companies. When not working with fellow entrepreneurs, Ian enjoys time with his wife & business partner Carrie, as well as their three children & dog. Look for them out around the country in #pennythevan!

About Ian Richardson

Partner
Fox & Crow Group
Lawrence Cruciana
Founder and President
Corp-Infotech

Lawrence Cruciana, CISSP, CISM, CMMC-RP, is the founder and president of Corporate Information Technologies (CIT). He leads CIT’s cybersecurity business practice, focusing on identifying and mitigating information-centric risk in upper-SMB and midmarket organizations. With over 20 years of information technology (IT) experience in regulated enterprise, financial, and critical manufacturing businesses, Lawrence brings unique insight into the fusion of information risk management, third-party supply chain, privilege management, and the practical operational IT challenges required to “get it all done” that many organizations face. He is an experienced information security practitioner who has designed and implemented hundreds of cybersecurity and cyber-risk programs incorporating key control frameworks including NIST Cyber Security Framework and CIS Controls (20 CSC). As an active member of the cybersecurity community, he is engaged in mitigating the blind spots and exposures introduced by smaller businesses into enterprise organizations with specific emphasis on improving the overall security of IT MSPs.

About Lawrence Cruciana

Founder and President
Corp-Infotech
Leia Kupris Shilobod
CEO
CompliancyIT

Leia Kupris Shilobod, CISM, CCP is the CEO and CSO of CompliancyIT, author of Cyber Warfare: Protecting Your Business From Total Annihilation and co-producer of the documentary "Cybercrime: The Dark Web Uncovered." As a cyber security advisor and compliance subject matter expert, Leia is a sought-after speaker. To help empower companies to create functional Cybersecurity Compliance Programs, Leia created the IT Documentation Toolkit. She leads CompliancyIT in providing cybersecurity compliance, as well as compliant helpdesk, infrastructure, and security services to help her clients meet their strategic goals.

About Leia Kupris Shilobod

CEO
CompliancyIT
Manuel Palachuk
Owner/President
Manuel Palachuk International

Manuel brings an infectious energy, inspiring audiences to embrace meaningful change with takeaways for resolute action. Manuel has run several successful companies, mentored many more, and spoken to audiences around the world. He helps organizations pull back the curtain to reveal the potentially toxic, rotting culture they've cultivated, and then guides them to transform it into a positive, cohesive one. Manuel’s first book, Getting To The Next Level, is a culture-centric framework that redefines how companies should approach their business strategy development. His new book, The Culture Imperative, tells the cautionary tale of one company’s pursuit of success, permeated by nothing less than catastrophe. With more than forty years’ customer service experience and twenty in leadership programs, Manuel has taken teams to top-level honors in their competitions, and countless organizations to next-level success. Manuel is positioned at the intersection of Culture, Strategy, and Leadership, and transformation is his work.

About Manuel Palachuk

Owner/President
Manuel Palachuk International
Ronnie Parisella
Project Manager
Databit

Ronnie Parisella is a Sr. IT Pro with over 25 years experience working in NYC IT Services. Before branching out, Ronnie worked for Charles Schwab & Co., the McGraw-Hill companies, Scholastic Books, MTV, and the New York New Media Association (NYNMA). After co-founding and running a successful MSP for 10 years, he has been a consultant to the industry fitting in where needed, from Help Desk (Have you tried turning it off and on?) to Management Consulting (Have you tried turning yourself off and on?). He has helped build or rebuild over a dozen MSPs and now is focused on excellence in Project Management through tight tracking and controls. He's a frequent contributor to numerous industry publications and was named a leading CTO under age 40 by VAR Business magazine. When not helping others build MSPs, Ronnie collects comics and shoots pool in Upstate NY.

About Ronnie Parisella

Project Manager
Databit
Rosene Johnson
Founder and CEO
Mission Unleashed

Introducing Rosene Johnson – a beacon of innovation, energy, and leadership in the world of nonprofit business. As a distinguished C-suite executive, Rosene's passion lies in nurturing strong communities and enhancing the lives of girls, children, and individuals with disabilities. Her dynamic approach and unwavering commitment have not only shaped her career but have also made a tangible difference in the world around her. Rosene's journey is marked by significant achievements and accolades, including the prestigious recognition by the Orlando Business Journal as a Top 40 under 40 business leader. Her illustrious career is highlighted by her remarkable ability to spearhead corporate social engagement initiatives, develop and execute impactful grant and revenue strategies that have secured over $10 million in funding and strategic partnerships.

About Rosene Johnson

Founder and CEO
Mission Unleashed
Seana Fippin
CEO
Red Box Business Solutions

Seana Fippin is co-founder and CEO of Red Box Business Solutions. Red Box is a concierge-level managed service provider and cyber security firm, providing technology solutions for small and medium sized businesses. Seana began her career in management at the leading ISP and global web hosting company Verio, in the Silicon Valley. Through this experience, Seana realized that she not only had a passion for growing businesses and technology, but more importantly, for uniting and leading a team around a mission, developing process and strategy to achieve organizational excellence and wow. After founding WebZonkey, TechConsult and S&S Communications, Seana took the knowledge she gained to co-found Red Box. She credits her business partner and phenomenal team for the swift growth and exceptional quality of the organization. The firm’s approach of exceptional, strategic, forward-thinking technology is what sets its award-winning team apart. Seana has served the City of Brentwood as a Planning Commissioner, President of Rotary, and is on the Council of Business Advisors. Red Box was awarded Business of the Year in 2020 and The 20’s MSP of the year in 2021. Fippin holds a degree in Business Administration and Finance and completed her post-graduate work in emerging technologies.

About Seana Fippin

CEO
Red Box Business Solutions
Michael Siggins
Founder and Publisher
The ChannelPro Network

Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.

About Michael Siggins

Founder and Publisher
The ChannelPro Network
Jonathan Browning
Editorial Director
The ChannelPro Network

Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.

About Jonathan Browning

Editorial Director
The ChannelPro Network
Matt Whitlock
Tech Editor
The ChannelPro Network

Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as sports cheerleader, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA batteries, and fixer of computers.

About Matt Whitlock

Tech Editor
The ChannelPro Network

Titanium Sponsors

About Kaseya IT Complete

https://www.itcomplete.com/ Sponsor Logo

Silver Classic Sponsors

Association Partners

About The ASCII Group

https://www.ascii.com/ Sponsor Logo

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Sessions on Sep 09, 2024

04:00 PM

Welcome Remarks

04:00 PM - 04:10 PM
    Michael Siggins
    Founder and PublisherThe ChannelPro Network
    Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
    04:10 PM

    Opening Keynote: Stop Losing Deals - Overcome Objections to Close More Contracts

    04:10 PM - 04:40 PM
      Ian Richardson
      PartnerFox & Crow Group
      Nationally recognized as a leader in Managed Services, Ian Richardson is Founder & Principal Consultant at Fox & Crow Group, and Managing Partner of Richardson & Richardson Consulting. After a 16 year career as the founder & CEO of Doberman Tech, Ian sold his MSP at the end of 2021. That experience opened doors into a new career focused on helping fellow MSP owners scale & sell their companies. When not working with fellow entrepreneurs, Ian enjoys time with his wife & business partner Carrie, as well as their three children & dog. Look for them out around the country in #pennythevan!
      04:40 PM

      How MSPs can win the hearts (and wallets) of Non-Profits

      04:40 PM - 05:00 PM
        Rosene Johnson
        Founder and CEOMission Unleashed
        Introducing Rosene Johnson – a beacon of innovation, energy, and leadership in the world of nonprofit business. As a distinguished C-suite executive, Rosene's passion lies in nurturing strong communities and enhancing the lives of girls, children, and individuals with disabilities. Her dynamic approach and unwavering commitment have not only shaped her career but have also made a tangible difference in the world around her. Rosene's journey is marked by significant achievements and accolades, including the prestigious recognition by the Orlando Business Journal as a Top 40 under 40 business leader. Her illustrious career is highlighted by her remarkable ability to spearhead corporate social engagement initiatives, develop and execute impactful grant and revenue strategies that have secured over $10 million in funding and strategic partnerships.
        05:00 PM

        Boosting MSP Revenues with Cybersecurity Services (Part I)

        05:00 PM - 05:20 PM
          Matt Whitlock
          Tech EditorThe ChannelPro Network
          Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as sports cheerleader, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA batteries, and fixer of computers.

          Sponsors

          05:20 PM

          Strategic Networking Exclusively for IT Pros: MSP Matchmaker

          05:20 PM - 06:20 PM
            Brett Jaffe
            President and COOMSP+OS
            Brett Jaffe is a seasoned entrepreneur who has built and sold several innovative businesses in different IT sectors. He has worked with startups and established businesses and created an international channel partner program that generated $30M in recurring revenue in just 5 years. Brett is a skilled speaker and consultant. He has helped various businesses overcome challenges and seize opportunities at different stages of growth. He has also participated in M&A from different roles, as a buyer, seller, or an advisor. Brett now runs MSP+OS, the world's largest MSP consultancy, helping business leaders achieve their vision across areas like Vision, People, Profit, Growth, Operations, and Security with services ranging from executive coaching to toolset optimization and solutions engineering. Brett holds a B.S. from Tufts University and a specialization in Strategic Internet Management from Northeastern University. He spent 22 years as an officer in the US Army, is a trained business coach and certified DISC trainer. Outside of work, Brett enjoys soccer, skiing, and mountain biking. He lives in beautiful Bedford, NH, with his wife and two daughters.
            Manuel Palachuk
            Owner/PresidentManuel Palachuk International
            Manuel brings an infectious energy, inspiring audiences to embrace meaningful change with takeaways for resolute action. Manuel has run several successful companies, mentored many more, and spoken to audiences around the world. He helps organizations pull back the curtain to reveal the potentially toxic, rotting culture they've cultivated, and then guides them to transform it into a positive, cohesive one. Manuel’s first book, Getting To The Next Level, is a culture-centric framework that redefines how companies should approach their business strategy development. His new book, The Culture Imperative, tells the cautionary tale of one company’s pursuit of success, permeated by nothing less than catastrophe. With more than forty years’ customer service experience and twenty in leadership programs, Manuel has taken teams to top-level honors in their competitions, and countless organizations to next-level success. Manuel is positioned at the intersection of Culture, Strategy, and Leadership, and transformation is his work.
            Seana Fippin
            CEORed Box Business Solutions
            Seana Fippin is co-founder and CEO of Red Box Business Solutions. Red Box is a concierge-level managed service provider and cyber security firm, providing technology solutions for small and medium sized businesses. Seana began her career in management at the leading ISP and global web hosting company Verio, in the Silicon Valley. Through this experience, Seana realized that she not only had a passion for growing businesses and technology, but more importantly, for uniting and leading a team around a mission, developing process and strategy to achieve organizational excellence and wow. After founding WebZonkey, TechConsult and S&S Communications, Seana took the knowledge she gained to co-found Red Box. She credits her business partner and phenomenal team for the swift growth and exceptional quality of the organization. The firm’s approach of exceptional, strategic, forward-thinking technology is what sets its award-winning team apart. Seana has served the City of Brentwood as a Planning Commissioner, President of Rotary, and is on the Council of Business Advisors. Red Box was awarded Business of the Year in 2020 and The 20’s MSP of the year in 2021. Fippin holds a degree in Business Administration and Finance and completed her post-graduate work in emerging technologies.
            Jonathan Browning
            Editorial DirectorThe ChannelPro Network
            Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
            06:20 PM

            Welcome Cocktail Reception in the Exhibit Hall

            06:20 PM - 08:20 PM

            Sessions on Sep 10, 2024

            08:30 AM

            Networking Breakfast

            08:30 AM - 09:30 PM
            09:30 AM

            Welcome Remarks

            09:30 AM - 09:45 AM
              Michael Siggins
              Founder and PublisherThe ChannelPro Network
              Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
              09:45 AM

              Brand New Ways to Use AI to Improve Your MSP

              09:45 AM - 10:15 AM
                Lawrence Cruciana
                Founder and PresidentCorp-Infotech
                Lawrence Cruciana, CISSP, CISM, CMMC-RP, is the founder and president of Corporate Information Technologies (CIT). He leads CIT’s cybersecurity business practice, focusing on identifying and mitigating information-centric risk in upper-SMB and midmarket organizations. With over 20 years of information technology (IT) experience in regulated enterprise, financial, and critical manufacturing businesses, Lawrence brings unique insight into the fusion of information risk management, third-party supply chain, privilege management, and the practical operational IT challenges required to “get it all done” that many organizations face. He is an experienced information security practitioner who has designed and implemented hundreds of cybersecurity and cyber-risk programs incorporating key control frameworks including NIST Cyber Security Framework and CIS Controls (20 CSC). As an active member of the cybersecurity community, he is engaged in mitigating the blind spots and exposures introduced by smaller businesses into enterprise organizations with specific emphasis on improving the overall security of IT MSPs.
                Ronnie Parisella
                Project ManagerDatabit
                Ronnie Parisella is a Sr. IT Pro with over 25 years experience working in NYC IT Services. Before branching out, Ronnie worked for Charles Schwab & Co., the McGraw-Hill companies, Scholastic Books, MTV, and the New York New Media Association (NYNMA). After co-founding and running a successful MSP for 10 years, he has been a consultant to the industry fitting in where needed, from Help Desk (Have you tried turning it off and on?) to Management Consulting (Have you tried turning yourself off and on?). He has helped build or rebuild over a dozen MSPs and now is focused on excellence in Project Management through tight tracking and controls. He's a frequent contributor to numerous industry publications and was named a leading CTO under age 40 by VAR Business magazine. When not helping others build MSPs, Ronnie collects comics and shoots pool in Upstate NY.
                Matt Whitlock
                Tech EditorThe ChannelPro Network
                Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as sports cheerleader, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA batteries, and fixer of computers.
                10:15 AM

                Titanium Sponsor Presentation - Kaseya IT Complete

                10:15 AM - 10:35 AM

                Sponsors

                10:35 AM

                Gold Sponsor Presentation: TD SYNNEX

                10:35 AM - 10:45 AM

                Sponsors

                10:45 AM

                Gold Sponsor Presentation: ThreatLocker

                10:45 AM - 10:55 AM

                Sponsors

                10:55 AM

                Break

                10:55 AM - 11:05 AM
                11:05 AM

                The Secrets to Onboarding Clients Successfully

                11:05 AM - 11:35 AM
                  Brett Jaffe
                  President and COOMSP+OS
                  Brett Jaffe is a seasoned entrepreneur who has built and sold several innovative businesses in different IT sectors. He has worked with startups and established businesses and created an international channel partner program that generated $30M in recurring revenue in just 5 years. Brett is a skilled speaker and consultant. He has helped various businesses overcome challenges and seize opportunities at different stages of growth. He has also participated in M&A from different roles, as a buyer, seller, or an advisor. Brett now runs MSP+OS, the world's largest MSP consultancy, helping business leaders achieve their vision across areas like Vision, People, Profit, Growth, Operations, and Security with services ranging from executive coaching to toolset optimization and solutions engineering. Brett holds a B.S. from Tufts University and a specialization in Strategic Internet Management from Northeastern University. He spent 22 years as an officer in the US Army, is a trained business coach and certified DISC trainer. Outside of work, Brett enjoys soccer, skiing, and mountain biking. He lives in beautiful Bedford, NH, with his wife and two daughters.
                  Seana Fippin
                  CEORed Box Business Solutions
                  Seana Fippin is co-founder and CEO of Red Box Business Solutions. Red Box is a concierge-level managed service provider and cyber security firm, providing technology solutions for small and medium sized businesses. Seana began her career in management at the leading ISP and global web hosting company Verio, in the Silicon Valley. Through this experience, Seana realized that she not only had a passion for growing businesses and technology, but more importantly, for uniting and leading a team around a mission, developing process and strategy to achieve organizational excellence and wow. After founding WebZonkey, TechConsult and S&S Communications, Seana took the knowledge she gained to co-found Red Box. She credits her business partner and phenomenal team for the swift growth and exceptional quality of the organization. The firm’s approach of exceptional, strategic, forward-thinking technology is what sets its award-winning team apart. Seana has served the City of Brentwood as a Planning Commissioner, President of Rotary, and is on the Council of Business Advisors. Red Box was awarded Business of the Year in 2020 and The 20’s MSP of the year in 2021. Fippin holds a degree in Business Administration and Finance and completed her post-graduate work in emerging technologies.
                  Jonathan Browning
                  Editorial DirectorThe ChannelPro Network
                  Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
                  11:35 AM

                  Gold Sponsor Presentation: ConnectWise

                  11:35 AM - 11:45 AM

                  Sponsors

                  11:45 AM

                  Gold Sponsor Presentation: Galactic Advisors

                  11:45 AM - 11:55 AM

                  Sponsors

                  11:55 AM

                  Gold Sponsor Presentation: LastPass

                  11:55 AM - 12:05 AM

                  Sponsors

                  12:05 PM

                  Gold Sponsor Presentation: Cork

                  12:05 PM - 12:15 PM

                  Sponsors

                  12:15 PM

                  Silver ROI Lightning Round

                  12:15 PM - 12:35 PM
                  12:35 PM

                  Product & Services Expo Luncheon

                  12:35 PM - 02:05 PM
                  02:05 PM

                  Back to the Future - Tech Trivia Game

                  02:05 PM - 02:25 PM
                  02:25 PM

                  Selling Up! Powerful Strategies for Winning Bigger Accounts

                  02:25 PM - 02:55 PM
                    Allen Edwards
                    PresidentEureka Process
                    Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.
                    Leia Kupris Shilobod
                    CEOCompliancyIT
                    Leia Kupris Shilobod, CISM, CCP is the CEO and CSO of CompliancyIT, author of Cyber Warfare: Protecting Your Business From Total Annihilation and co-producer of the documentary "Cybercrime: The Dark Web Uncovered." As a cyber security advisor and compliance subject matter expert, Leia is a sought-after speaker. To help empower companies to create functional Cybersecurity Compliance Programs, Leia created the IT Documentation Toolkit. She leads CompliancyIT in providing cybersecurity compliance, as well as compliant helpdesk, infrastructure, and security services to help her clients meet their strategic goals.
                    Jonathan Browning
                    Editorial DirectorThe ChannelPro Network
                    Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
                    02:55 PM

                    Boosting MSP Revenues with Cybersecurity Services (Part II)

                    02:55 PM - 03:15 PM
                      Matt Whitlock
                      Tech EditorThe ChannelPro Network
                      Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as sports cheerleader, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA batteries, and fixer of computers.

                      Sponsors

                      03:15 PM

                      How NOT to Get Fired by Your Clients

                      03:15 PM - 03:45 PM
                        Allen Edwards
                        PresidentEureka Process
                        Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.
                        Manuel Palachuk
                        Owner/PresidentManuel Palachuk International
                        Manuel brings an infectious energy, inspiring audiences to embrace meaningful change with takeaways for resolute action. Manuel has run several successful companies, mentored many more, and spoken to audiences around the world. He helps organizations pull back the curtain to reveal the potentially toxic, rotting culture they've cultivated, and then guides them to transform it into a positive, cohesive one. Manuel’s first book, Getting To The Next Level, is a culture-centric framework that redefines how companies should approach their business strategy development. His new book, The Culture Imperative, tells the cautionary tale of one company’s pursuit of success, permeated by nothing less than catastrophe. With more than forty years’ customer service experience and twenty in leadership programs, Manuel has taken teams to top-level honors in their competitions, and countless organizations to next-level success. Manuel is positioned at the intersection of Culture, Strategy, and Leadership, and transformation is his work.
                        Jonathan Browning
                        Editorial DirectorThe ChannelPro Network
                        Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
                        03:45 PM

                        Sponsor Awards Voting

                        03:45 PM - 04:00 PM
                        04:00 PM

                        Closing Keynote: You Aren’t A Commodity: How Specialization Changed My Life

                        04:00 PM - 04:30 PM
                          Leia Kupris Shilobod
                          CEOCompliancyIT
                          Leia Kupris Shilobod, CISM, CCP is the CEO and CSO of CompliancyIT, author of Cyber Warfare: Protecting Your Business From Total Annihilation and co-producer of the documentary "Cybercrime: The Dark Web Uncovered." As a cyber security advisor and compliance subject matter expert, Leia is a sought-after speaker. To help empower companies to create functional Cybersecurity Compliance Programs, Leia created the IT Documentation Toolkit. She leads CompliancyIT in providing cybersecurity compliance, as well as compliant helpdesk, infrastructure, and security services to help her clients meet their strategic goals.
                          04:30 PM

                          Closing remarks, awards, and giveaways

                          04:30 PM - 04:55 PM
                            Michael Siggins
                            Founder and PublisherThe ChannelPro Network
                            Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.